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Billing Terms & Conditions
Tokavo Payment Terms & Conditions
These payment terms and conditions (“Terms”) outline the procedures for billing and payment for all purchases made through Tokavo’s website (“Site”). By placing an order through the Site, you agree to be bound by these Terms.
Order Acceptance and Payment Processing
When you place an order through our Site, you are making an offer to purchase products. Our order confirmation email does not constitute acceptance of that offer; rather, it is a confirmation that we have received your order. We reserve the right to accept or decline your order for any reason, including but not limited to product unavailability, errors in product description or pricing, or issues identified by our fraud prevention department.
All payments will be processed through a secure third-party payment processor. When you complete the order process, you will be redirected to the payment processor’s website to finalize your transaction. It’s important to note that we do not store any of your sensitive payment information on our servers.
Payment Methods
You can pay effortlessly using PayPal, one of the world’s most trusted online payment platforms. Once you confirm your order, you’ll be redirected to PayPal’s secure checkout to complete the payment.
You have two options:
- Use Your PayPal Account: Simply log in with your credentials and confirm the transaction.
- Checkout as Guest: No PayPal account? No problem! You can pay directly using your credit or debit card (Visa, Mastercard, American Express, Discover) on the PayPal page — no signup required.
Payment Authorization and Verification
By placing an order through the Site, you authorize our third-party payment processor and us to charge the full amount of your purchase to the payment method you provided. You represent and warrant that you have the legal right to use the payment method you provided.
To maintain the security of our customers and prevent fraud, we reserve the right to verify your payment information before processing your order. In the event that we are unable to verify your payment information, we may cancel your order or request additional information from you. This may include, but is not limited to, requesting additional documentation or identification. Failure to provide the requested information may result in the cancellation of your order.
Billing and Shipping Information
It is your responsibility to provide accurate and complete billing and shipping information, including your billing address, shipping address, and contact phone number when placing an order through the Site. Inaccurate or incomplete information may result in delays in processing your order, unsuccessful delivery, or order cancellation. Any costs incurred due to inaccurate information provided by you will be your responsibility.
Order Confirmation
Once your payment has been processed successfully and your order has been accepted, you will receive an order confirmation email. This email will contain a summary of your order, including the products you purchased, the total amount of your purchase, estimated delivery information, and tracking details (if applicable).
Order Cancellation
If you need to cancel your order, please contact us at [email protected] within 4 hours of placing your order. We'll make every effort to accommodate your request. However, please note that if your order has already been processed or shipped after this timeframe, we may be unable to cancel it. In such cases, you will need to refer to our Return & Refund Policy (if applicable) for further options.
Fraud Prevention
At Tokavo, we take fraud prevention seriously. To ensure the authenticity and security of all orders, we may employ various verification methods, including requesting additional information or documentation from you (e.g., photo ID, redacted credit card statement). If we suspect that an order may be fraudulent or involve unauthorized activity, we reserve the right to cancel the order and refund your payment. We may also report suspected fraudulent activities to relevant law enforcement authorities.
Chargebacks
In the event that you dispute a charge on your credit card statement (initiate a chargeback), Tokavo may initiate a dispute with the credit card company or bank that issued your card. By agreeing to these Terms, you agree to cooperate fully with Tokavo in the chargeback process and provide any information or documentation requested by us or the credit card company or bank. Please be advised that unjustified chargebacks may lead to the termination of your account with us and/or legal action to recover due amounts.
Termination of Service
Tokavo reserves the right to terminate your account or refuse service to anyone for any reason at any time, at our sole discretion. This may include, but is not limited to, violations of these Terms, fraudulent activity, or abusive behavior. In the event of account termination or refusal of service, we will issue a refund for any orders that have not yet been fulfilled.
Contact Us
If you have any questions or concerns regarding our payment terms and conditions, please don’t hesitate to contact us at [email protected]. We are here to assist you and provide any necessary clarification.
Modification of Terms
These payment terms and conditions are subject to change from time to time. The most current and updated version will always be posted on our Site. It is recommended to review these terms periodically to stay informed of any updates. Your continued use of the Site and our services after any modifications to these Terms are posted will constitute your acceptance of those modifications.