Shipping Policy

Welcome to Tokavo! Currently, we only ship within the United States. In this policy, we'll cover information regarding order processing time, shipping costs, estimated delivery time, and some factors that may affect delivery time.

1. Estimated Order Processing Time

After your order is successfully placed and paid for, it will be processed within 1 - 7 business days. This timeframe may vary depending on the volume of orders at the time you place yours.

2. Estimated Delivery Time

Once processed, your order will be shipped, with an estimated delivery time of 7 - 12 business days, depending on your location within the United States.

3. Shipping Cost

We offer a flat rate fee of $6.99 for all orders within the United States.

4. Shipping Carriers

We currently partner with shipping carriers such as USPS, UPS, and others to ensure your goods are delivered quickly and safely.

5. Factors That May Affect Shipping Time

Total Shipping Time = Estimated Order Processing Time + Estimated Delivery Time = 8 - 19 business days

This shipping time may be affected by the following factors:

Peak seasons (Christmas, New Year, major sales events, etc.).
Force majeure events such as natural disasters, epidemics, etc.
Providing incomplete or incorrect addresses can also impact shipping time.
Delays from the shipping carrier (e.g., mis-sorts, technical issues, etc.).

6. Order Tracking

Tracking information will be updated on the carrier’s website within 48 hours after shipment. If you don't receive a shipping confirmation or tracking number within 48 hours, please check your email spam folder or contact us. You can track your order anytime by entering the tracking number on the carrier’s website.

7. Contact Us

If you have any questions or issues related to shipping, please contact us for assistance using the following information:

Address: 1 West St, Danbury, CT 06810
Email: [email protected]
Phone: (203) 646-0110
Working Hours: Mon - Fri (8:30 AM - 5:00 PM EST)