Terms of Service

Welcome to Tokavo!

Thank you for visiting Tokavo. This website and all related services are operated and managed by Tokavo and its affiliated entities. By accessing, browsing, or using any part of this website or our services, you acknowledge that you have carefully read, understood, and agree to be fully bound by the terms and conditions set forth in this Terms of Service agreement. If you do not agree to any part of these Terms, you must immediately discontinue use of this website and refrain from using any services offered by Tokavo.

We recommend that you read these Terms carefully before placing an order or using our services, as they constitute a legally binding contract between you and Tokavo. These Terms govern your rights and responsibilities when interacting with us, including purchasing our products, using our website, and accessing our services.

1. General Terms

1.1 Acceptance of Terms

By accessing, navigating, or using Tokavo’s website and services, you expressly accept and agree to comply with all terms outlined in this agreement. These Terms apply equally to all visitors, users, customers, and any person or entity accessing or interacting with our platform. Should you disagree with any provision of these Terms, you must not proceed to use or rely on our services.

1.2 Amendments to Terms

Tokavo reserves the unilateral right to modify, amend, or update these Terms of Service at any time and without prior notice to you. Any such changes will be posted on this page and take immediate effect upon publication. It is your responsibility to regularly review this page to stay informed of any modifications. Continued use of the website or our services after changes have been posted constitutes your acceptance and agreement to be bound by the revised Terms.

1.3 Eligibility

You represent and warrant that you are legally capable of entering into binding contracts and are at least 18 years old or of legal age in your jurisdiction to enter into agreements. If you are using these services on behalf of a company or other legal entity, you affirm you have the authority to bind that entity to these Terms.

2. Products and Services

2.1 Product Description

Tokavo specializes personalized pinstripe baseball jerseys. Each jersey is uniquely made to order according to the customization details provided by you during the ordering process. We strive to ensure all product descriptions, images, specifications, and pricing information displayed on our website are accurate, complete, and up-to-date. However, slight variations in color, size, or design may occur due to the nature of custom production and display differences on various devices.

Because our products are personalized, all sales are final once your order is placed and confirmed. Returns or exchanges are only accepted if the product is defective, damaged during shipping, or does not match your order due to our fault. In such cases, we will require photographic evidence and verification before approving any return or replacement.

2.2 Pricing and Payment Methods

All prices listed on our website are in United States Dollars (USD) and are subject to change without prior notice. Prices do not include applicable taxes, customs duties, or shipping fees unless explicitly stated. You are responsible for paying any additional charges that may arise from your order based on your shipping location or local laws.

We accept payment through secure, reliable payment gateways including PayPal and major credit or debit cards such as Visa, Mastercard, American Express, and Discover. Payments are processed using industry-standard encryption protocols to protect your financial information. By submitting payment information, you authorize Tokavo to charge the amount due for your purchase.

3. Ordering and Shipping

3.1 Order Placement and Confirmation

Orders can be placed only via our official website. Upon completion of the checkout process and successful payment authorization, you will receive an order confirmation email containing your order details, estimated shipping time, and customer support information. Please review this confirmation carefully and contact us immediately if there are any errors or concerns.

We reserve the right to refuse or cancel any order in cases where payment cannot be authorized, suspected fraud or unauthorized use is detected, or if product availability issues arise.

3.2 Shipping Policy and Delivery Estimates

Tokavo provides shipping services within the United States to safely deliver your order to your specified address. We charge a flat rate shipping fee of $6.99 for all orders in the U.S.

Our estimated delivery time is 7 to 12 business days from the date your order is shipped.

Please keep in mind that this is an estimated delivery time. Actual delivery times can vary due to factors beyond our control, such as peak seasons, weather conditions, or carrier delays. We are not responsible for any delays caused by third-party shipping service providers.

Tracking information will be provided as soon as your order is dispatched. You are responsible for ensuring that the shipping address you provide is accurate and complete.

4. Returns and Exchanges

4.1 Return Eligibility and Conditions

Due to the custom-made nature of our products, returns and exchanges are strictly limited. We accept returns only for items that are proven to be defective, damaged during shipping, or incorrectly shipped due to our error. All return requests must be submitted within 30 calendar days from the date you receive your order.

To initiate a return, you must contact our customer support team with detailed information and photographic evidence of the defect or issue. Once approved, we will offer two solutions: either send a replacement product or issue a full refund for the order's value (including shipping costs) to your original payment method.

4.2 Return Shipping Costs and Refunds

We don't require you to return items if the fault is ours. So, you won't be responsible for any return shipping costs.

Refunds will be issued to your original payment method and may take 3 - 10 business days to process, depending on the service or bank you use.

5. Intellectual Property

5.1 Ownership of Content

All content available on this website, including but not limited to text, images, graphics, logos, product designs, videos, and software, are the exclusive intellectual property of Tokavo or its licensors. These materials are protected under U.S. copyright, trademark, and other intellectual property laws.

5.2 Restrictions on Use

You are granted a limited, non-exclusive, non-transferable license to access and use this website for personal, non-commercial purposes only. Any unauthorized copying, reproduction, distribution, modification, or public display of website content without explicit written permission from Tokavo is strictly prohibited and may result in legal action.

6. Privacy and Security

6.1 Collection and Use of Personal Information

When you create an account, place an order, or interact with our website, we collect personal information such as your name, contact details, shipping address, payment information, and browsing behavior. This data is used solely to process orders, communicate with you regarding your transactions, and enhance your user experience.

6.2 Commitment to Data Security

Tokavo is committed to protecting your privacy and uses industry-standard security measures including SSL encryption, secure servers, and access controls to safeguard your data against unauthorized access, alteration, or disclosure.

For detailed information on how we collect, use, and protect your personal data, please refer to our comprehensive Privacy Policy.

7. Limitation of Liability

7.1 Disclaimer of Warranties

All products and services provided by Tokavo are offered “as is” without any warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, or non-infringement.

7.2 Limitation on Damages

In no event shall Tokavo be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use or inability to use our products or services, including loss of profits, data, or business interruption.

Our maximum aggregate liability shall be limited to the amount you paid for the product or service giving rise to the claim.

8. Governing Law and Dispute Resolution

8.1 Applicable Law

These Terms shall be governed by and construed in accordance with the laws of the United States of America, including applicable federal and state laws. Any legal proceedings arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts located within the United States.

8.2 Dispute Resolution Process

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the services provided, both parties agree to first attempt to resolve the matter amicably through informal negotiation.

If a resolution cannot be reached through negotiation within a reasonable time, the dispute shall be submitted to binding arbitration administered by a recognized arbitration organization in the United States. The arbitration proceedings will be conducted in English, and the location will be a mutually agreed neutral venue.

The arbitration decision shall be final and binding, with limited rights of appeal as provided by applicable law.

9. Contact Information

If you have any questions, concerns, or require further assistance regarding these Terms of Service or any other aspect of Tokavo’s services, please do not hesitate to contact our dedicated customer support team:

Address: 1 West St, Danbury, CT 06810

Email: [email protected]

Phone: (203) 646-0110

Operating Hours: Monday - Friday, 8:30 AM - 5:00 PM Eastern Standard Time (EST)